Returns & Refund Policy

30-Day Money-Back Guarantee

Our 30-Day Guarantee Covers:

✅ Damaged or defective product
✅ Quality or purity concerns

How It Works:

Email support@rectivi.com within 30 days of delivery. We respond within 24 hours. No essays required.

To expedite your request, please provide your Order Number or the Name and Email Address used to place the order.

Once approved, we'll provide simple return instructions and process your full refund. Please note that shipping fees (if applicable) are not refundable.

Cancellation Policy

Any changes or cancellations to an order must be made within 24 hours of placing the order. After this timeframe, we may not be able to accommodate your request as the order will have already entered the processing phase.

If you cancel your order within 24 hours, we will process your refund within 7 business days.

Damaged Items

We take great care in packaging SootheSkin Spray to prevent damage during shipping. We consider an item damaged if it has a defect or if the product is physically broken. Damaged packaging that occurred during shipping (such as dented boxes) with a product in good condition is not considered damage.

If your item arrives damaged, please let us know within 72 hours of delivery. To report a damaged item, email us at support@rectivi.com and include a clear photo of the damage. We will determine if you are eligible for a replacement at no cost to you.

We do not refund, replace, nor accept returns for items damaged through normal use, wear and tear, or misuse.

Shipping and Delivery

While we strive to deliver your order in a timely manner, we cannot be held responsible for any shipping or delivery delays that are outside of our control, including those caused by the courier, customs, or other factors that may occur during shipping.

If you experience any problems with your delivery, please contact the courier directly for assistance. We are not responsible for any lost, stolen, or delayed packages.

Incorrect Shipping Address

It is the customer's responsibility to ensure the correct shipping address is used at checkout. If the address is incorrect and we are not notified within 24 hours of placing your order, you will not be entitled to a resend or refund.

Please note: We reserve the right to modify this Return & Refund Policy at any time. It is the customer's responsibility to review the most recent version of the Return & Refund Policy before purchasing and using our products.

By purchasing and continuing to use Rectivi products, customers are indicating their acceptance of this Return & Refund Policy.