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We're so confident you'll experience real pain relief and arrive refreshed that we offer a full 30-day money-back guarantee.
For Best Results: Use The Arrival Pillow for at least 2-3 flights or road trips. Real therapeutic relief builds with consistent use as your body adapts to proper spinal support and deep-tissue massage.
Not Satisfied? Contact us at support@rectivi.com within 30 days. We'll respond within 24 hours with simple return instructions.
No questions asked. Full refund.
Please note that any changes or cancellations to an order must be made within 24 hours of placing the order. After this timeframe, we may not be able to accommodate your request as the order will have already entered the processing phase.
If you cancel your order within 24 hours, we will process your refund within 7 business days.
Shop with complete confidence — The Arrival Pillow is backed by our 30-day satisfaction guarantee.
We are confident that our Dual-Action Therapeutic System works, and we encourage you to use it for at least 2-3 flights or extended travel sessions so you can experience the full benefits of ergonomic support and active massage therapy.
If you are still unhappy and wish to return the product, you may do so within 30 days of receiving your order. Please note that shipping fees (if applicable) are not refundable.
To initiate a return, please contact our support team by filling out the form on our Contact Us page or email us directly at support@rectivi.com. We'll respond within 24 hours with next steps and provide easy return instructions.
To expedite your return, please provide your Order Number or the Name and Email Address used to place the order.
We take great care in packaging The Arrival Pillow to prevent damage during shipping. We consider an item damaged if it has a defect or if the product is physically broken. Damaged packaging that occurred during shipping (such as dented boxes) with a product in good condition is not considered damage.
If your item arrives damaged, please let us know within 72 hours of delivery. To report a damaged item, email us at support@rectivi.com and include a clear photo of the damage. We will determine if you are eligible for a replacement at no cost to you.
We do not refund, replace, nor accept returns for items damaged through normal use, wear and tear, or misuse.
While we strive to deliver your order in a timely manner, we cannot be held responsible for any shipping or delivery delays that are outside of our control, including those caused by the courier, customs, or other factors that may occur during shipping.
If you experience any problems with your delivery, please contact the courier directly for assistance. We are not responsible for any lost, stolen, or delayed packages.
It is the customer's responsibility to ensure the correct shipping address is used at checkout. If the address is incorrect and we are not notified within 24 hours of placing your order, you will not be entitled to a resend or refund.
Please note: We reserve the right to modify this Return & Refund Policy at any time. It is the customer's responsibility to review the most recent version of the Return & Refund Policy before purchasing and using our products.
By purchasing and continuing to use Rectivi products, customers are indicating their acceptance of this Return & Refund Policy.